15th November 2022

Unplanned Incident

Latest update:

Lightwire engineers have completed the hardware reload and resolved the issue and will continue to monitor the service. This incident has been resolved. We would like to apologize for any inconvenience caused by this event.

History:


[2022-11-15 07:15:30 NZDT] Incident in Hamilton Metro. Engineers are about to reset a core device to eliminate it as the issue. Doing it now before business hours.


[2022-11-15 05:39:50 NZDT] Lightwire Engineers are investigating a potential issue affecting Lightwire services. We don't have much detail just yet sorry, but senior engineers are looking into it with urgency and we will provide more information as soon as possible.