8th November 2022

Unplanned Voice Incident - Australian Special Number calling

Latest update:

Lightwire still has not had a response from the carrier in question. We are currently investigating an emergency change during our already scheduled maintenance window overnight tonight to institute a workaround if no action is provided before close of business. Please note that

History:


[2022-11-08 15:43:17 NZDT] A small number of Lightwire clients with Australian Special Numbers (1300 and 1800) may have an impact to inbound calling. We are working with the affected carrier to resolve when we're able.


[2022-11-08 15:38:17 NZDT] Lightwire Engineers are investigating a potential issue affecting voice services. We don't have much detail just yet sorry, but senior engineers are looking into it with urgency and we will provide more information as soon as possible.