Lightwire has been made aware of a link dropping offline in the Taupiri region. Affected customers are expected to have poor speeds while connections operate over backup links until it is restored. Lightwire Engineers are currently investigating and it may require a technician visit to resolve. We will be working hard to restore your connection as soon as possible.
Your speeds should return to normal once this link has been restored but if you have any connection issues past the point of the incident being resolved, please reboot your Lightwire equipment at the property.
Please feel free to call us on 0800 121 314 with any issues or queries regarding this incident.
