Latest update:
Lightwire engineers have resolved the issue and will continue to monitor the service.
This incident has been resolved. We would like to apologize for any inconvenience caused by this event.
History:
[2022-07-26 16:50:28 NZST]
4:41pm Update - Lightwire engineers will be conducting additional testing outside of business hours this evening to confirm the fix has been successful. As a result we will be keeping this event open until testing is complete.
[2022-07-26 15:30:56 NZST]
3:29pm Update - Lightwire engineers believe they have identified the issue and have implemented a fix and are actively monitoring the situation. If you are still experiences issues, please contact us as soon as possible on 0800 12 13 14
[2022-07-26 14:43:04 NZST]
2:38pm Update - Lightwire engineers have identified packet loss which may be affecting your connection, resulting in slow speeds or a drop in service. We are actively working on the issue and will provide updates as soon as possible.
[2022-07-26 14:17:44 NZST]
Lightwire Engineers are investigating a potential issue affecting Lightwire services. We don't have much detail just yet sorry, but senior engineers are looking into it with urgency and we will provide more information as soon as possible.
