Latest update:
Morning Team,
Upstream technicians have completed remedial works as of 1:54 am this morning. Connectivity should return to normal; if you are experiencing anymore issues please feel free to reach out to us on 0800 12 13 14.
History:
[2022-07-15 20:26:28 NZST]
Hey Team
Civil contractors are still exposing more slack in the cable to allow technicians to have enough room for a temporary fix. Additional technicians are on site awaiting on civil works to complete for commence remedial actions. No current ETR.
We will continue to provide you further updates as we have more information.
[2022-07-15 18:53:16 NZST]
Hey Team
Upstream provider technicians are have commenced work on this fault. They are exposing Fibre provided there is enough slack for the temporary joint and they will commence preparing cable in 20 minutes for jointing. An approximate ETR for this outage is 8PM this evening.
We will continue to provide you further update if there is any change to the ETR.
[2022-07-15 14:52:12 NZST]
Hey Team,
Lightwire has been informed of a fibre break affecting customers in the Otorohanga area. Lightwire has raised a fault case with the local fibre provider requesting this to be investigated with urgency.
We will keep you updated as we receive further information from our upstream carrier, if you have any questions regarding this outage please feel free to contact our NOC team on 0800 12 13 14.
