14th July 2022

Unplanned Incident - Intermittant Slow Speeds / Packet Loss

Latest update:

9:01am Update - Overnight works were completed successfully and as a result we believe this issue is now resolved, if you continue to experience issues, please reach out to our support team for further assistance.

History:


[2022-07-14 16:15:05 NZST] 4:10pm Update - Lightwire engineers have implemented a temporary fix with planned work scheduled to take place at 1am to resolve the issue


[2022-07-14 15:52:54 NZST] 3:50pm Update - Customers may be experiencing what may be perceived to be slow speeds or drops in connectivity. Lightwire core engineers have identified the issue and are working on a resolution.


[2022-07-14 15:29:29 NZST] Lightwire Engineers are investigating a potential issue affecting Lightwire services. We don't have much detail just yet sorry, but senior engineers are looking into it with urgency and we will provide more information as soon as possible.