Latest update:
A loss of service has occurred overnight and continues to be offline today - 6th January 2022. Lightwire technicians are currently preparing equipment and will be heading to the Whakamaru site this afternoon to implement fixes and ensure the site comes back online.
We will continue to provide you with updates as we have more information. We appreciate your patience as we work to get you back online as soon as possible.
History:
[2022-01-05 15:07:34 NZDT] Lightwire has been informed of a related fault with the equipment at this site today, we are currently working on implementing a fix for this.
There is the potential for a loss of service in the next few hours as our site runs on battery power.
Thanks for your patience, we will continue to provide you with further updates as this situation progresses.
[2022-01-04 21:14:17 NZDT] All services are restored as of 19:30. We thank you for your patience and understanding.
[2022-01-04 17:13:05 NZDT] Lightwire engineers have identified a fault within our network that will require a technician to attend the site and replace existing equipment. A Lightwire technician will be helicoptered to our site this evening in an attempt to resolve this incident.
We will continue to provide you with updates as we have more information. We appreciate your patience as we work to get you back online as soon as possible.
[2022-01-04 15:50:00 NZDT] Lightwire has been made aware of a loss of service affecting our network in the Whakamaru and surrounding areas. The cause of this outage is currently unknown but we are aware of it and actively working to find and resolve this fault.
We will continue to update you as this incident progresses, thanks for your patience as we work to get you back online as soon as possible.