Past Incidents

Latest update:

The Upstream Carrier has confirmed that the issues they were seeing resolved at 12.52PM Today (16/09/2025). They will continue to monitor the performance over the next 24 hours to confirm if this is resolved.

If you have any questions regarding this, please reach out to our Support Team on 0800 534 567.

History:

[2025-09-16 14:16:59 NZST] An Upstream Carrier has made us aware of an issue on their network that may cause intermittent loss of service, or degraded service quality. Their technicians are urgently investigating this, but have not yet provided an ETR.

We will provide any updates as we receive them. If you have any questions regarding this, please reach out to our Support Team on 0800 534 567.

Lightwire Engineers are investigating a potential issue affecting Lightwire services. We don't have much detail just yet sorry, but senior engineers are looking into it with urgency and we will provide more information as soon as possible.

An upstream provider will be conducting emergency hardware maintenance on parts of their network. It is expected that services will be unavailable for up to 10 minutes across the outage window. Please note that all times listed are in NZST.

If your connection remains offline after the specified outage period, please reboot all on-site equipment. If your connection remains offline after this step, please do not hesitate to contact our Support Team on 1300 016 678.