Past Incidents

Latest update:

Our upstream fibre provider has isolated and resolved the problem causing a fibre outage to our Glen Massey transmission site. All services are now taking normal network paths. Lightwire engineers will monitor for stability over the course of the day but are content that this has been fully resolved.

We apologize for any inconveniences this may have caused. Please feel free to reach out to us at 0800 12 13 14 or support@lightwire.co.nz with any queries.

History:

[2026-01-11 15:13:51 NZDT] Lightwire engineers are aware of an upstream fibre outage affecting our Glen Massey transmission site. Due to this, the Waikokowai transmission site is taking redundant paths. Engineers have attempted to mitigate the impact of this as much as possible but services are expected to be degraded during peak hours.

We are working with our upstream fibre provider to resolve the fault and restore services to normal as quickly as possible. We apologize for any inconveniences this may be causing. Please feel free to reach out to us at 0800 12 13 14 or support@lightwire.co.nz with any queries.

We’re currently experiencing a partial outage affecting our customer portals. Some customers may notice limited functionality or be unable to access certain features. Our engineers are actively investigating the issue and working to restore full service as quickly as possible. We’ll provide further updates as more information becomes available.