Past Incidents

8th January 2026

No incidents reported

7th January 2026

Illume Portal Customer Portal Outage

We’re currently experiencing a partial outage affecting our customer portals. Some customers may notice limited functionality or be unable to access certain features. Our engineers are actively investigating the issue and working to restore full service as quickly as possible. We’ll provide further updates as more information becomes available.

Update 2:49pm NZT - Our customer portals are now working normally again and we apologise for any inconvenience caused. We will be making a small platform change to increase capacity and improve system stability and resilience. There will be a very brief interruption while the update is applied.

These changes reduce the likelihood of similar interruptions in the future and support continued performance as usage grows.

Update 2:28pm NZT - All functionality should be fully restored however we are closely monitoring to ensure stability

6th January 2026

No incidents reported

5th January 2026

No incidents reported

4th January 2026

Unplanned outage - Athenree

Latest update:

Power has been restored by the local lines company now, and connectivity restored. If your connection remains offline, please re-boot all onsite equipment, and failing that, please reach out to our Support Team on 0800 12 13 14 or support@lightwire.co.nz.

History:

[2026-01-04 16:03:59 NZDT] Lightwire has identified that a mains power failure has caused interruption to internet services in the Athenree area. A technician was dispatched and was unable to repair the issue.

Lightwire has logged a fault with the local lines company, and hope to revisit tomorrow with battery backup as a contingency option if normal service is not already restored.

We apologise for the inconvenience. Please feel free to contact us at if you have any queries.

3rd January 2026

No incidents reported

2nd January 2026

No incidents reported