24th June 2024

Notification of Unplanned Carrier Interruption

Latest update:

The upstream carrier has undertaken works at their site yesterday evening, and was able to restore services at 6.15pm. If your connection remains offline, please re-boot all on-site equipment, and if still no connectivity, reach out to our Support Team on 0800 534 567.


[2024-06-24 16:18:17 NZST] The upstream provider is attending this site now to implement a temporary fix for this issue. They have provided an ETR of 4.30pm today.

[2024-06-24 12:56:52 NZST] An upstream provider has identified that this circuit is involved in a current outage they were looking in to. They have dispatched Technicians to their site to investigate this and resolve. We have not been provided an ETR yet. We will update you with any further information we are provided.

If you have any questions regarding this, please to contact our Support Team on 0800 534 567.