13th May 2022

Degraded Service Kaihere Region

Latest update:

Lightwire field technician's have been dispatched to the Kaihere transmission site to replace faulty equipment. There will be an up to 15 minute loss of service shortly as Lightwire technician's make repairs to your tower.

If your service is offline for longer than 15 minutes please attempt to reboot all Lightwire equipment and wait around 5 minutes for it to reconnect. If you connection does not reconnect after this please feel free to call our helpdesk on 0800 12 13 14.


[2022-05-13 09:12:29 NZST] Lightwire Engineers have been made aware of an issue at our Kaihere transmission site causing degraded performance to your connection. This may result in lower speed/performance as our team investigate the root cause. We will be working hard to get you back on that great Lightwire connection as soon as we can! Please feel free to contact us on 0800 12 13 14 if you have any queries.