18th April 2022

Intermittent Connection - Pukekura Area

Latest update:

Radio equipment replacement work has been completed. Lightwire engineers will monitor the new equipment for stability before resolving this event.

Please reach out to us at 0800 12 13 14 or support@lightwire.co.nz with any queries


[2022-04-22 15:27:16 NZST] Unfortunately, remote remediations have been unsuccessful in solving the intermittent disconnection fault Lightwire engineers have identified. Due to this, we will be performing emergency maintenance to replace radio equipment on site.

You will experience an outage of up to 30 minutes within the next 2 hours while the equipment is replaced.

Please reach out to us at 0800 12 13 14 with any queries, we apologize for any inconveniences this may cause.

[2022-04-18 15:05:33 NZST] Lightwire has found a fault causing intermittent disconnection to our Pukekura area site.

There is a possibility your connection may briefly go offline as we identify and fix this issue.

Lightwire engineers are currently investigating this fault and we will continue to update you as this situation progresses.