30th March 2022

Unplanned Incident - Hamilton Metro

Latest update:

Please find the Incident report for this outage.

If you have any questions, please don't hesitate to contact support@lightwirebusiness.com.

We would like to apologize for any inconvenience caused by this event.


[2022-03-30 13:37:15 NZDT] This incident has been resolved. Root causes is still being investigated.

Sorry for any inconvenience.

[2022-03-30 13:23:47 NZDT] This event seems to be limited to a small subset of Hamilton customers using PPPoE on a particular VLAN.

Thank you for your patiance as we continue to diagnos the fault.

[2022-03-30 12:40:53 NZDT] Engineers are investigating unusual network traffic in the Hamilton Metro area.

More updates to follow as we learn more.

[2022-03-30 12:39:03 NZDT] Lightwire Engineers are investigating a potential issue affecting Lightwire services. We don't have much detail just yet sorry, but senior engineers are looking into it with urgency and we will provide more information as soon as possible.