2nd March 2022

Unplanned Voice Incident

Latest update:

This incident appear to be resolved. All test calls and call monitoring show successful calls being made in both directions. Engineers will continue to monitor.

Sorry for any inconvenience this issue has caused.


[2022-03-02 14:08:16 NZDT] It appears that there is intermittent issues with inbound and outbound calling occuring. An upstream provider has confirmed they have an active issue. Our team is working to work around the issue best we can and seek resolution with the upstream carrier.

[2022-03-02 14:06:11 NZDT] Lightwire Engineers are investigating a potential issue affecting voice services. We don't have much detail just yet sorry, but senior engineers are looking into it with urgency and we will provide more information as soon as possible.