28th February 2022

Unplanned Incident - Intermittant Disconnections

Latest update:

5:35pm NZT Update - Engineers believe they have identified the root cause of the issue and have also implemented a fix, we are seeing stability return to those circuits that were affected, however we will continue to monitor to be sure.

If you are still experiencing connectivity issues, please contact our support team for further assistance.


[2022-02-28 17:17:08 NZDT] 5:10pm NZT Update - Please be advised that we are still observing sporadic disconnections of services on our network and engineers are actively investigating the root cause. We will continue to provide updates as we learn more.

[2022-02-28 17:04:10 NZDT] Lightwire Engineers are investigating a potential issue affecting Lightwire services. We don't have much detail just yet sorry, but senior engineers are looking into it with urgency and we will provide more information as soon as possible.