22nd March 2020

Lightwire PPPoE Platform BNG Upgrade, scheduled 2 months ago

On Monday the 23rd of March between 1am and 5am NZDT, Lightwire will be migrating all customers using PPPoE as a connection method to our new BNG’s (routers).

During this work window, authentication platform will be down for approx 15 minutes (established connections not affected) then; PPPoE disconnection and re-connection causing 10 seconds to 15 minutes downtime based on your router (average is 1-2 minutes).

If your connection remains offline, please try power-cycling your router for 5 to 10 minutes before calling our support desk.