Past Incidents

Lightwire have been informed there was a power outage to our local repeater in the Glen Murray region last night. The battery backup has been exceeded this morning, which has resulted in full service disruption to our customers connected to this site.Technicians will be visiting site today to address the issue. We will keep you updated and will be working hard to return your Lightwire service.If you have any questions, please contact us on 0800 12 13 14 or support@lightwire.co.nz

Starting at 11:00pm on Thursday the 16th of September 2021 - until 07:00am on Friday the 17th of September 2021, Lightwire engineers will be performing planned maintenance of our backend systems to execute a platform upgrade.

During the maintenance window, Lightwire portals (Including Illume), tools and proactive customer notifications will be unavailable.

We apologise for any inconvenience caused.

Lightwire has been informed that there has been a powerline incident affecting our main site in the Ngaruawahia region.As the local power provider works on repairing the fault, power may be lost to our site. Battery backup is available on site, but should the outage extend past this, network redundancy will take effect. There should be no impact to customer services.We thank you for your understanding. If you have any questions, feel free to contact us on 0800 12 13 14 or support@lightwire.co.nz