All systems are operational

Past Incidents

19th January 2021

Unplanned Event - Paeroa Kopu Road (MTOKI-S)

Lightwire has lost mains power supplying the Paeroa Kopu road transmission site. While our site has backup battery power there is a chance that in the event of an extended outage or factors outside of Lightwire's control, you may experience a degraded connection as our network takes redundant paths.  We will be working hard to get you back on line as soon as we can! We thank you for your understanding.

Teams Calling - Call Transfer Issue

Microsoft has updated their primary DNS again, and transfers appear to be working again. For more please see our update on https://lightwirebusiness.com/blog/cant-transfer-calls-with-teams-direct-routing/.Please contact our service desk if you require forwards to be removed in the mean time.

18th January 2021

Unplanned Maintenance - Te Matai Repeater

Lightwire technicians will be working at the Te Matai Repeater site to replace the Solar Panels. We will be working hard to get you back on line as soon as we can! Please feel free to contact us on 0800 12 13 14 if you have any queries.

17th January 2021

No incidents reported

16th January 2021

No incidents reported

15th January 2021

No incidents reported

14th January 2021

Illume Portal Unplanned internal routing issue affecting access to various tools and systems.

Illume and other portals were down due to an unplanned event. Access has now been restored.

13th January 2021

No incidents reported